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Frequently Asked Questions
How do I choose the right product size?
You’ll find detailed dimensions and size information on each product page. We recommend measuring your space carefully before placing an order, especially for curtains, bedding, and furniture. Still unsure? Get in touch with us and we’ll be happy to help you pick the right size.
Are the product colours exactly as shown?
We do our best to show colours as accurately as possible. However, slight variations may occur due to lighting, photography, screen settings, and the nature of the fabric or material. Different production batches may also have minor shade variations.
Can I request fabric samples?
Yes, fabric samples may be available for selected products. Contact our team with the product or fabric you’re interested in, and we’ll let you know the available sampling options.
Are your products ready-made or made to order?
We offer a mix of ready-to-ship and made-to-order products. Availability is mentioned on the respective product page. Made-to-order pieces are specially prepared according to the selected size, fabric, finish, or customisation and may require additional production time.
Can I customise the size, colour or fabric?
You’ll find detailed dimensions and size information on each product page. We recommend measuring your space carefully before placing an order, especially for curtains, bedding, and furniture. Still unsure? Get in touch with us and we’ll be happy to help you pick the right size.
How should I care for the product?
Care instructions vary depending on the fabric, material, and product type. You’ll find specific care information on the product page or product label. Following the recommended care instructions will help keep your Arsistudio products looking their best for longer.
Can I customise the size, fabric or colour?
Yes, selected Arsistudio products can be customised in different sizes, fabrics, colours, and finishes. Customisation options vary by product, so get in touch with our team and we’ll help you find the best option for your space.
How do I place a customised order?
Simply contact our team with the product you’re interested in and share your preferred size, fabric, colour, or other requirements. We’ll confirm the available options, pricing, and estimated timeline before you place the order.
How long do made-to-order products take?
Production time depends on the product and level of customisation. The estimated timeline will be mentioned on the product page or shared with you before your order is confirmed. Delivery time is additional to the production period.
Can I change a customised order after placing it?
Once a made-to-order or customised order is confirmed, production may begin immediately. Because the product is being created specially for you, changes, modifications, or cancellations cannot be accepted after the order has been placed. We recommend checking all sizes, colours, fabrics, and customisation details carefully before confirming your order.
Are customised products eligible for returns?
Customised and made-to-order products are not eligible for returns or exchanges. However, if your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and our team will assist you.
Will I receive a design or measurement confirmation?
For selected customised products, our team may confirm measurements, fabric, colour, finish, or other specifications with you before production begins. Please review all details carefully, as the approved specifications will be used to create your order.
How do I place an order?
Choose the product you love, select the available size, colour, fabric, or other options, and add it to your cart. Once you’re ready, proceed to checkout, enter your delivery details, choose your preferred payment method, and confirm your order.
Which payment methods do you accept?
We accept major online payment methods available at checkout, including credit cards, debit cards, UPI, net banking, and other supported payment options. Cash on Delivery may also be available for eligible orders.
Is Cash on Delivery available?
Yes, Cash on Delivery is available on selected orders and locations. A flat COD shipping charge of ₹300 applies. Availability will be shown at checkout.
Is it safe to pay online?
Yes. Online payments are processed through secure payment gateways, and your payment information is handled securely during checkout.
Can I modify or cancel my order?
Ready-to-ship orders may be modified or cancelled only before dispatch, subject to order status. Made-to-order and customised products cannot be changed or cancelled once the order has been confirmed and production has begun.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you’ll receive an order confirmation on your registered email address or phone number with the relevant order details.
What should I do if my payment fails but money is deducted?
In some cases, the amount may be temporarily deducted even if the order is not confirmed. Please wait for the payment provider or bank to process the reversal. If the amount is not refunded within the usual banking timeline, contact our team with your payment details and we’ll help you check the status.
Can I use a discount code or coupon?
If you have a valid Arsistudio discount code, you can apply it at checkout before completing your payment. Please check the offer terms, as some codes may apply only to selected products, minimum order values, or specific payment methods.
How can I track my order?
Once your order has been shipped, we’ll share the tracking details with you via your registered email address or phone number. You can use the tracking link to follow your order until it reaches you.
When will I receive my tracking details?
Tracking details are shared once your order has been packed and handed over to our delivery partner. For made-to-order products, tracking will be available only after production is complete and the order has been dispatched.
Why is my tracking link not updating?
Tracking information can sometimes take a little time to update after your order has been dispatched. If there’s no update for an extended period, get in touch with us and we’ll help you check the latest status.
My order says delivered, but I haven’t received it. What should I do?
First, please check with family members, neighbours, building security, or reception in case the package was received on your behalf. If you still can’t locate it, contact us as soon as possible and we’ll coordinate with the delivery partner.
What should I do if my order is delayed?
Occasional delays can happen due to weather, courier disruptions, high order volumes, or other unforeseen circumstances. If your order has gone beyond the expected delivery timeline, contact our team and we’ll look into it for you.
Can I change my delivery address after placing an order?
Please contact us as soon as possible if you need to change your delivery address. We may be able to update it before the order is dispatched. Once the shipment has been handed over to the courier, address changes may not be possible.
Can I track a made-to-order product while it is being made?
Courier tracking becomes available only once the product has been dispatched. If you’d like an update on the production status of a made-to-order product, you can contact our team with your order details.
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders across eligible serviceable locations in India. For Cash on Delivery orders, a flat shipping charge of ₹300 applies.
How long does delivery take?
Most orders are shipped within 3–7 business days. Delivery timelines may vary depending on your location, product availability, and courier partner. Made-to-order or customised products may require additional production time before dispatch.
Do you deliver across India?
Yes, we deliver to most serviceable locations across India. Delivery availability depends on the courier network for your PIN code and will be confirmed during checkout.
Are there any additional shipping charges?
Prepaid orders qualify for free shipping. Cash on Delivery orders carry a flat ₹300 shipping charge. Any additional charges applicable to special, oversized, or customised deliveries will be communicated before the order is confirmed.
When will my order be dispatched?
Ready-to-ship products are generally dispatched within the timeline mentioned on the product page. Made-to-order products are dispatched once production and quality checks are complete.
Do made-to-order products take longer to deliver?
Yes. Since made-to-order products are specially created according to your selected size, fabric, colour, finish, or other specifications, they require additional production time. The estimated timeline will be mentioned on the product page or shared with you before order confirmation.
What happens if I’m unavailable during delivery?
Our courier partner may contact you or attempt delivery again, depending on their delivery policy. We recommend keeping your registered phone number available when your order is out for delivery.
What happens if my delivery is delayed?
While we do our best to deliver every order on time, occasional delays may happen due to weather conditions, courier disruptions, remote locations, public holidays, or other unforeseen circumstances. If your order is taking longer than expected, feel free to contact us and we’ll help you check the status.
Can I choose a specific delivery date or time?
Specific delivery dates or time slots cannot usually be guaranteed as deliveries are handled by our courier partners. If you have a special requirement, contact us before placing your order and we’ll let you know what may be possible.
What should I do when my order is delivered?
We recommend checking the outer packaging for any visible damage before accepting the delivery. If the package or product appears damaged, take clear photos or videos and contact us as soon as possible so our team can assist you.
Can I return or exchange my order?
Returns and exchanges are accepted on eligible ready-to-ship products within 7 days of delivery. Products must be unused, unwashed, and returned in their original condition with the packaging and tags intact.
Made-to-order and customised products are not eligible for return or exchange unless they arrive damaged or have a manufacturing defect.
How do I request a return or exchange?
Contact our team within 7 days of receiving your order and share your order details along with the reason for the return or exchange. If required, we may ask for photos or videos of the product before approving the request.
Are customised or made-to-order products returnable?
No. Products made specifically according to your selected size, fabric, colour, finish, or other customisation cannot be returned or exchanged. If the product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery and we’ll help resolve the issue.
What if my product arrives damaged?
Please contact us within 7 days of delivery and share clear photos or videos showing the product, the damaged area, and the packaging.
Once our team reviews the issue, we’ll guide you through the available resolution, which may include a replacement, repair, exchange, or refund depending on the situation.
What if I receive the wrong product?
Oops! If you receive a product different from what you ordered, contact us within 7 days of delivery with your order details and photos of the item received. We’ll review it and arrange the appropriate resolution.
Are sale or discounted products returnable?
Return eligibility for sale, clearance, promotional, or discounted products may vary depending on the offer. Any special return conditions will be mentioned on the product page or communicated as part of the offer.
When will I receive my refund?
Once the returned product is received and passes our quality check, the approved refund will be processed to the original payment method. The amount may take a few business days to reflect depending on your bank or payment provider.
Will the original shipping charges be refunded?
Shipping, Cash on Delivery, and other additional delivery charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective product sent by us.
Who pays for return shipping?
Return shipping charges may depend on the reason for the return. If the product is damaged, defective, or incorrectly supplied by us, we’ll assist with the return process. For other eligible returns, return shipping charges may be borne by the customer.
Can I return a product after using or washing it?
No. Returned products must be unused, unwashed, and in their original condition. Products showing signs of use, washing, alteration, damage, or improper handling may not be accepted.
Can I exchange my product for a different size or colour?
For eligible ready-to-ship products, exchanges may be possible depending on stock availability. Please contact us within 7 days of delivery. Customised and made-to-order products cannot be exchanged for another size, colour, fabric, or finish.
How should I care for my Arsistudio products?
Care instructions vary depending on the product, fabric, and material. We recommend checking the care information mentioned on the product page or label before cleaning. Following the recommended instructions will help keep your product looking its best for longer.
How should I wash my curtains?
Curtain care depends on the fabric and construction. Some curtains may be suitable for gentle washing, while others may require dry cleaning. Always check the product-specific care instructions before washing, and avoid harsh detergents or bleach unless specifically recommended.
How should I care for bedsheets and bedding?
Wash bedding separately using a mild detergent and a gentle cycle where suitable. Avoid bleach and harsh chemicals, as they may affect the fabric and colour. Washing in cold or mild-temperature water can also help maintain the softness and finish of the fabric.
Can I machine wash my product?
Some products are machine washable, while others may require hand washing, spot cleaning, or professional dry cleaning. Please follow the care instructions provided for the specific product rather than using the same cleaning method for everything.
Will the fabric shrink after washing?
Natural fabrics may experience slight shrinkage depending on the material and washing conditions. To minimise this, follow the recommended wash temperature and drying instructions and avoid excessive heat.
Will the colour fade over time?
Like most fabrics, prolonged exposure to direct sunlight, harsh detergents, or repeated high-temperature washing may gradually affect colour. Proper care and avoiding unnecessary exposure to strong sunlight can help preserve the original shade for longer.
How should I clean upholstered furniture?
For regular care, gently vacuum upholstery using a soft attachment to remove dust and loose particles. For spills, blot the area immediately with a clean, dry cloth instead of rubbing. For deeper cleaning, we recommend professional upholstery cleaning according to the fabric type.
What should I do if something spills on the fabric?
Act quickly. Gently blot the spill with a clean, absorbent cloth and avoid rubbing, as this can push the liquid deeper into the fabric. Do not use strong cleaning chemicals without checking the fabric care instructions first.
Can I iron or steam my curtains and bedding?
Yes, for many fabrics, but always use the temperature recommended for that particular material. A steamer can be a convenient option for removing light wrinkles from curtains and bedding. Avoid applying excessive heat directly to delicate or synthetic fabrics.
How should I store bedding and soft furnishings?
Make sure the product is completely clean and dry before storing. Keep it in a cool, dry place away from moisture and direct sunlight. Breathable storage bags are preferable for long-term storage.
How can I keep my product looking new for longer?
Regular gentle cleaning, following the recommended wash instructions, avoiding harsh chemicals, treating spills quickly, and protecting fabrics from excessive sunlight can make a big difference. A little care goes a long way!
Do you accept bulk orders?
Yes, we do! Arsistudio accepts bulk orders for selected products across curtains, bedding, soft furnishings, furniture, and more. Get in touch with us and share your requirements, and our team will help you from there.
Do you offer special pricing for bulk orders?
Yes. Special pricing may be available depending on the product, quantity, customisation, and order value. Share your requirements with our team and we’ll prepare a quotation for you.
Can bulk orders be customised?
Yes, selected products can be customised in terms of size, fabric, colour, finish, and other specifications. Customisation options depend on the product and order quantity.
Do you work with interior designers and architects?
Absolutely. We’re happy to work with interior designers, architects, stylists, and design studios on residential and commercial projects. Our team can assist with product selection, customisation, and bulk requirements.
Do you supply products for hotels, offices, restaurants, or other businesses?
Yes. We can cater to hospitality, commercial, retail, office, and other business requirements depending on the project and product category.
Is there a minimum quantity for bulk pricing?
Minimum quantities may vary depending on the product and level of customisation. Contact us with the products and quantities you need and we’ll let you know the applicable bulk-order options.
Can I request samples before placing a bulk order?
Samples may be available for selected fabrics, materials, or products. Availability and sample charges, if applicable, will be confirmed by our team.
How do I request a quotation?
Simply contact us with the product name, required quantity, preferred size, fabric, colour, customisation details, and delivery location. The more details you share, the easier it is for us to prepare an accurate quotation.
How long do bulk orders take?
Timelines depend on the product, quantity, customisation, and production requirements. We’ll share an estimated production and delivery schedule before your order is confirmed.
Can you deliver bulk orders to multiple locations?
In some cases, yes. If you need an order delivered to multiple locations, let us know while requesting your quotation and our team will check the available delivery options.
Can I get an invoice for my business order?
Yes. A proper invoice will be provided for your order. Please share the required billing and GST details at the time of placing the order.
Still have a question?
Our team is happy to help! Get in touch with us Monday to Sunday, between 10 AM and 7 PM.
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contact@arsistudio.com
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