PRIVACY POLICY

Effective Date: 4 August 2026
Last Updated: 4 August 2026

Arsi Studio, operated by Rajal Emporium Private Limited, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, create an account, place an order, contact us or interact with our services.

By using the Arsi Studio website or providing your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Arsi Studio, we may collect the following information:

Personal and Contact Information

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• Company name, where applicable

Order and Account Information

• Products ordered

• Order value and transaction details

• Delivery and return information

• Account username and password

• Saved addresses

• Wishlist or cart information

• Customer support requests

• Product reviews and feedback

Payment Information

Payments are processed through third-party payment gateway providers.

Arsi Studio generally does not directly collect or store your complete debit card, credit card, UPI PIN, banking password or other confidential payment credentials. Payment gateway providers may collect and process this information according to their own privacy policies and security standards.

We may receive limited payment-related information, such as payment status, transaction reference number, payment method and refund status.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring website or advertisement

• Approximate location based on IP address

• Cookie and tracking information

Marketing and Communication Information

We may collect:

• Newsletter subscription details

• WhatsApp communication preferences

• Email marketing preferences

• Responses to advertisements, promotions or surveys

• Records of communication with our customer support team

2. How We Collect Information

We collect personal information when you:

• Place an order

• Create or update an account

• Subscribe to our newsletter

• Contact us through WhatsApp, email, telephone or website forms

• Participate in an offer, survey or promotion

• Request a return, exchange, refund or cancellation

• Submit a review or feedback

• Browse or interact with our website

• Respond to advertisements on platforms such as Google, Facebook or Instagram

We may also receive information from payment gateways, courier companies, analytics providers, advertising platforms and other service providers involved in operating our business.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm and deliver orders

• Verify payments and prevent fraudulent transactions

• Provide order tracking and delivery updates

• Manage returns, exchanges, cancellations and refunds

• Create and manage customer accounts

• Respond to questions and customer support requests

• Communicate through email, telephone, SMS or WhatsApp

• Send offers, product updates and promotional messages with your consent

• Personalise your shopping experience

• Analyse website traffic and customer behaviour

• Improve our products, services and website performance

• Measure the effectiveness of advertisements

• Protect our website, customers and business from misuse or fraud

• Maintain tax, accounting and transaction records

• Comply with legal, regulatory and contractual requirements

• Establish, exercise or defend legal claims

We process personal information with your consent or as otherwise permitted under applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags and similar technologies to operate correctly and understand how visitors use it.

These technologies may include:

Essential Cookies

These cookies are necessary for functions such as shopping carts, checkout, account login, website security and payment processing.

Analytics Cookies

We may use services such as Google Analytics to understand website traffic, page visits, customer journeys and website performance.

Advertising and Marketing Cookies

We may use tools such as Meta Pixel or Google advertising technologies to measure advertising performance, understand customer interests and display more relevant advertisements.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect certain website functions, including account login, shopping cart and checkout.

Where available, you may also use the website’s cookie preference controls to manage non-essential cookies.

5. Marketing Communications

With your consent, Arsi Studio may send promotional communications through:

• Email

• WhatsApp

• SMS

• Telephone

• Online advertising platforms

You may unsubscribe from marketing emails using the unsubscribe option included in the message.

You may stop WhatsApp or SMS promotions by replying with “STOP” or contacting us using the details provided below.

Opting out of promotional communication will not prevent us from sending essential messages related to your orders, payments, deliveries, refunds, returns or account security.

6. How We Share Your Information

We may share your information only when reasonably necessary with:

Website and Technology Providers

This may include WooCommerce, website hosting providers, cloud storage providers, security services and technical support providers.

Payment Gateway Providers

Payment information may be processed by payment gateways, banks, UPI service providers and other financial institutions involved in completing transactions.

Courier and Logistics Partners

We may share your name, mobile number, delivery address and order information with courier, shipping, warehouse and logistics partners to deliver and track your order.

Analytics and Advertising Providers

We may share limited technical, cookie or interaction information with services such as Google and Meta for analytics, advertising measurement and marketing purposes.

Communication Providers

Customer information may be processed by email, SMS, WhatsApp or customer support service providers used to communicate with you.

Professional Advisers

Information may be shared with accountants, auditors, legal advisers, insurers and consultants where necessary for legitimate business or legal purposes.

Government and Regulatory Authorities

We may disclose personal information when required by law, court order, government authority, regulatory body or law-enforcement agency.

Arsi Studio does not sell or rent customer contact information to third parties for their independent marketing purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer service

• Maintain customer accounts

• Process returns, exchanges and refunds

• Meet tax, accounting and legal obligations

• Resolve disputes

• Prevent fraud and misuse

• Enforce our agreements

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

Even after a deletion request, certain order, payment, tax or transaction records may need to be retained where required by law.

8. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against:

• Unauthorised access

• Loss or misuse

• Alteration

• Disclosure

• Accidental destruction

These measures may include controlled access, secure website connections, security monitoring, software updates and the use of established payment gateway providers.

However, no online system or method of electronic transmission is completely secure. Customers should keep their passwords, OTPs, UPI PINs and payment credentials confidential.

Where required by applicable law, we may notify affected individuals and relevant authorities about a personal data breach.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask what personal information we process about you

• Request access to your personal information

• Correct inaccurate or incomplete information

• Update outdated personal information

• Request deletion or erasure of personal information

• Withdraw previously provided consent

• Opt out of promotional communication

• Raise a complaint or grievance regarding the use of your information

• Nominate another person to exercise your rights in the event of death or incapacity

• Submit a complaint to the appropriate data protection authority after using our grievance process, where applicable

Withdrawing consent will not affect processing already completed before the withdrawal. It may also limit our ability to provide certain services where the information is necessary to fulfil an order or legal obligation.

To exercise your rights, contact us using the details provided in the Contact and Grievance section.

We may ask you to verify your identity before acting on a privacy request.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age to make purchases independently.

Parents or lawful guardians should provide and manage personal information on behalf of children. We do not knowingly use children’s personal information for targeted advertising or behavioural monitoring.

Please contact us if you believe a child has provided personal information without appropriate parental or guardian involvement.

11. Third-Party Websites and Services

Our website may contain links to external websites, payment services, social media platforms or other third-party services.

Arsi Studio is not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.

12. Processing Outside India

Some technology, analytics, marketing, cloud or payment service providers may process information using systems located outside India.

Where personal information is transferred or processed outside India, we will take reasonable measures and follow applicable legal requirements relating to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business practices

• Website functionality

• Service providers

• Technology

• Legal or regulatory requirements

The revised version will be published on our website with an updated “Last Updated” date.

Material changes may also be communicated through the website, email or another appropriate method.

14. Contact and Grievance Officer

For privacy questions, complaints, corrections, deletion requests or withdrawal of consent, contact:

Business Name: Arsi Studio
Legal Entity: Rajal Emporium Private Limited
Privacy/Grievance Officer: Arpal Chhipani
Email: contact@arsistudio.com
Telephone/WhatsApp: +918989124232
Postal Address: 251, Usha Nagar Extension, Opposite Ranjeet Hanuman Mandir, Indore, Madhya Pradesh 452009, India

Please include your name, registered mobile number or email address, order number where applicable, and a clear description of your request.

We will review and respond to privacy grievances within the period required under applicable law.

15. Consent and Acceptance

By submitting personal information through our website, checkout, account registration, WhatsApp, email or customer support channels, you confirm that the information provided is accurate and that you have read this Privacy Policy.

Where consent is required, you may withdraw it by contacting us. Withdrawal of consent may affect services that depend on the relevant personal information.