TERMS OF SERVICE
Effective Date: 5 August 2026
Last Updated: 5 August 2026
Welcome to Arsi Studio.
These Terms of Service govern your access to and use of arsistudio.com, including browsing the website, creating an account, communicating with us and purchasing products.
The website is operated by Rajal Emporium Private Limited under the brand name Arsi Studio.
By accessing the website, creating an account, placing an order or otherwise using our services, you agree to these Terms of Service and the policies referred to in them.
If you do not agree with these terms, please do not use the website or place an order.
1. Business Information
Business Name: Arsi Studio
Legal Entity: Rajal Emporium Private Limited
Website: arsistudio.com
Email: contact@arsistudio.com
Telephone/WhatsApp: +91 89891 24232
Postal Address: 251, Usha Nagar Extension, Opposite Ranjeet Hanuman Mandir, Indore, Madhya Pradesh 452009, India
2. Related Website Policies
These Terms of Service should be read together with our:
Privacy Policy
Shipping and Delivery Policy
Return, Exchange and Refund Policy
Warranty Policy
Product care instructions
Product-specific terms
Made-to-order and customisation terms
These policies form part of the agreement between the customer and Arsi Studio.
Where product-specific terms are displayed on a product page, quotation, invoice or order confirmation, those terms will apply to that product in addition to these Terms of Service.
In the event of an inconsistency, the product-specific terms will apply to the particular product, subject to applicable law.
3. Eligibility to Use the Website
You must be legally capable of entering into a binding contract to place an order through the website.
Individuals under 18 years of age may use the website or place an order only under the supervision of a parent or lawful guardian.
By placing an order, you confirm that:
The information provided by you is complete and accurate
You are authorised to use the selected payment method
You have carefully reviewed the product specifications
You are legally permitted to enter into the transaction
You accept these Terms of Service and related policies
4. Customer Accounts
You may be permitted to create an account to manage orders, save addresses, review order history or access other website features.
You are responsible for:
Maintaining the confidentiality of your password
Providing accurate account information
Keeping your contact and delivery details updated
Restricting unauthorised access to your account
Informing us promptly about suspected unauthorised use
You are responsible for activity carried out through your account unless the activity occurred because of a security failure attributable to Arsi Studio.
We may suspend or restrict an account where we reasonably suspect fraud, misuse, false information, repeated delivery refusal or violation of these terms.
5. Electronic Communications
When you use the website or contact us through email, SMS, telephone or WhatsApp, you consent to receiving electronic communications related to:
Order confirmation
Payment verification
Production updates
Shipping and delivery
Installation
Returns, exchanges or refunds
Customer support
Account security
Policy or service updates
Transactional messages may continue even where you have opted out of promotional communications.
Promotional messages will be handled according to your communication preferences and our Privacy Policy.
6. Product Information
We make reasonable efforts to display accurate product descriptions, dimensions, materials, colours, specifications, availability and care instructions.
However, the appearance of a product may vary slightly because of:
Screen brightness and display settings
Photography and room lighting
Fabric texture
Pattern placement
Dye-lot variation
Natural wood grain
Handcrafted finishing
Manufacturing tolerances
Product upgrades or minor production changes
Minor variations that do not materially affect the product’s normal function will not ordinarily be considered defects.
Customers should contact Arsi Studio before ordering when exact colour matching, measurements, access requirements or material compatibility are important.
7. Product Measurements
Product dimensions are generally stated in inches, feet, centimetres or millimetres, as applicable.
Dimensions may be approximate and minor manufacturing tolerances may occur.
Before purchasing curtains, bedding, sofas or furniture, customers must carefully check:
Required size
Window or mattress measurements
Product width, height and depth
Number of panels or pieces
Hanging or installation style
Doorway and staircase dimensions
Lift and corridor access
Available room space
Arsi Studio will not be responsible for problems caused by incorrect measurements, incorrect selections or access information supplied by the customer.
This does not apply where Arsi Studio has supplied a product that materially differs from the confirmed order specifications.
8. Prices and Taxes
Product prices are displayed in Indian Rupees unless otherwise stated.
Prices may include or exclude applicable taxes depending on how the price is displayed on the product page and checkout page.
Before payment, the checkout page will display the applicable product price and any additional charge, which may include:
Taxes
Cash on Delivery charges
Special handling charges
Installation charges
Express-delivery charges
Customisation charges
Additional transport charges
Arsi Studio may change prices at any time before an order is confirmed.
A price change will not normally affect an already confirmed order unless there has been an obvious pricing, technical or calculation error.
9. Pricing and Website Errors
Despite reasonable care, the website may occasionally contain:
Incorrect prices
Typographical errors
Incorrect product descriptions
Incorrect stock information
Technical errors
Incorrect promotional information
If an error affects an order, Arsi Studio may contact the customer to:
Confirm the order at the correct price or specification
Offer a reasonable alternative
Cancel the affected product or order
Where a prepaid order is cancelled by Arsi Studio because of an error, the applicable amount will be refunded to the original payment method.
We will not charge a higher price without informing the customer and obtaining confirmation.
10. Placing an Order
Submitting an order through the website constitutes an offer to purchase the selected products.
An automated order acknowledgement confirms that we have received the order. It does not always mean that the order has been finally accepted.
Order acceptance may occur when:
A ready-to-ship product is approved for processing or dispatched
A made-to-order product is confirmed and production begins
Arsi Studio sends a specific order acceptance or production confirmation
Payment and required order details have been verified
We may refuse or cancel an order for reasonable grounds, including:
Product unavailability
Incorrect pricing
Suspected fraud
Payment failure
Incomplete customer information
Delivery unserviceability
Repeated refusal of previous orders
Violation of these terms
Legal or regulatory restrictions
Where we cancel a prepaid order, the amount received for the cancelled product will be refunded.
11. Payment
Available payment methods may include:
Credit or debit cards
UPI
Net banking
Wallets
Payment gateways
Cash on Delivery
Other payment methods displayed at checkout
Payments are processed through third-party payment service providers.
Customers must not provide false, unauthorised or fraudulent payment information.
Arsi Studio may request payment verification or additional confirmation before processing an order.
12. Cash on Delivery
Cash on Delivery is available only for eligible products and serviceable locations.
A flat shipping and handling charge of ₹300 applies to Cash on Delivery orders.
Cash on Delivery may not be available for:
Made-to-order products
Customised products
High-value products
Oversized furniture
Bulk orders
Certain postal codes
Customers with repeated refused or undelivered orders
We may contact the customer by telephone or WhatsApp to verify a Cash on Delivery order.
Unverified Cash on Delivery orders may be cancelled.
The ₹300 charge is generally non-refundable after dispatch, except where cancellation or refund is required because of an error attributable to Arsi Studio or under applicable law.
13. Made-to-Order and Customised Products
Products described as made to order, customised, personalised or made to measure are manufactured specifically according to the customer’s selections.
These selections may include:
Size
Fabric
Colour
Finish
Configuration
Design
Stitching
Embroidery
Dimensions
Other customisation instructions
Once a made-to-order order is confirmed, production may begin immediately.
For this reason, made-to-order and customised orders cannot ordinarily be cancelled, modified, returned or exchanged after confirmation because of:
Change of mind
Incorrect customer selection
Incorrect measurements supplied by the customer
Colour preference
Change in room design
Delivery refusal
Personal preference
Customers must carefully review all specifications before confirming the order.
These restrictions do not apply where the product is damaged, defective, incorrectly manufactured or materially different from the confirmed specifications.
14. Made-to-Order Sofas and Furniture
Most Arsi Studio sofas may be manufactured according to the selected fabric, size, finish or configuration.
After a sofa order is confirmed:
Cancellation may not be accepted
Fabric or colour changes may not be accepted
Size or configuration changes may not be accepted
Production or customisation charges may become non-refundable
The stated production timeline will apply
Production and delivery estimates may depend on material availability, manufacturing, quality inspection and specialised transportation.
Reasonable differences in fabric texture, colour tone, stitching, foam settling, handcrafted finish or wood grain may occur and will not ordinarily be treated as defects unless they materially affect the product.
15. Ready-to-Ship Products
Products specifically described as ready to ship may be eligible for cancellation only before they have been processed, packed or dispatched.
Cancellation cannot be guaranteed once the fulfilment process has started.
After dispatch, the Return, Exchange and Refund Policy will apply.
16. Promotions, Discount Codes and Offers
Promotional offers may be subject to:
Validity dates
Minimum order values
Product exclusions
Customer eligibility
Usage limits
Payment-method restrictions
Separate promotional conditions
Discount codes cannot ordinarily be combined unless expressly stated.
Arsi Studio may cancel or correct an offer affected by fraud, misuse, technical error or incorrect publication.
Where part of a discounted order is returned, the refund may be recalculated based on the value of the products retained and the conditions of the original offer.
17. Shipping and Delivery
Shipping and delivery are governed by our Shipping and Delivery Policy.
Unless otherwise stated:
Prepaid standard orders receive free standard shipping within India
A ₹300 charge applies to Cash on Delivery orders
Standard products are generally delivered within 3 to 7 business days after dispatch
Made-to-order products follow the production and delivery timeline communicated for that order
Delivery timelines are estimates and may be affected by courier operations, customer location, product size, production requirements and events outside our reasonable control.
18. Delivery Address and Customer Availability
Customers must provide a complete and accurate shipping address and active mobile number.
Customers are responsible for being available to receive the shipment and responding to delivery communications.
Additional charges may apply where delivery fails because of:
Incorrect address
Incorrect postal code
Customer unavailability
Refusal to accept delivery
Unreachable telephone number
Failure to arrange building access
Restricted delivery access
Prepaid-order refunds may be reduced by applicable forward and return shipping costs where the failed delivery was caused by the customer.
19. Furniture Access Requirements
Before ordering sofas or oversized furniture, customers must ensure that the product can pass through:
Building entrances
Doorways
Staircases
Corridors
Lifts
Balconies
Other access points
The customer is responsible for arranging building permissions and providing accurate access information.
Special lifting, crane service, rope lifting, dismantling or additional labour is not included unless confirmed in writing.
Arsi Studio will not be responsible where a correctly supplied product cannot enter the premises because of insufficient access or incorrect customer measurements.
20. Assembly and Installation
Where a product requires authorised installation, customers must not independently unbox, assemble, dismantle, alter or install it.
Assembly should be carried out only by:
Arsi Studio’s authorised personnel
An authorised installation partner
A professional approved by Arsi Studio
Damage caused by self-assembly, unauthorised installation, improper handling, relocation or alteration may affect return, repair, replacement and warranty eligibility.
This restriction does not remove customer rights relating to damage or defects that existed before the unauthorised handling.
21. Inspection and Reporting of Problems
Customers should inspect the outer packaging at delivery and photograph any visible damage or tampering.
A clear, continuous unboxing video is strongly recommended for courier-delivered products because it helps verify damage, missing items and incorrect products.
Reporting periods are as follows:
Standard products, including bedding and curtains: damaged, missing or incorrect products should be reported within 48 hours of delivery
Sofas, furniture and made-to-order products: transit damage or manufacturing defects should be reported within 7 calendar days of delivery
A complaint should include the order number, photographs, videos, packaging images and shipping label.
Failure to report within these periods may make investigation more difficult, but it will not remove any mandatory rights available under applicable law.
22. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by the Arsi Studio Return, Exchange and Refund Policy.
Eligible standard products may generally be requested for return or exchange within 7 calendar days from delivery, subject to the product being:
Unused
Unwashed
Undamaged
Unaltered
Clean
Complete
Returned with original packaging, labels and accessories
Made-to-order, customised, made-to-measure and personalised products are not eligible for preference-based return or exchange.
Refunds are normally issued to the original payment method after the returned product has been received, inspected and approved.
23. Trial-Period Products
A trial period applies only where it is expressly stated on the product page, quotation or order confirmation.
A trial-period return may be accepted only where the product remains:
Unused
Clean
Damage-free
Unaltered
Complete
Properly protected
Accompanied by its original packaging materials
Transportation, inspection, installation or handling charges may apply as stated in the applicable trial terms.
24. Product Warranties
A warranty applies only where it is expressly mentioned on the product page, warranty document, invoice or order confirmation.
Warranty coverage, duration and remedies may vary by product.
Unless specifically covered, warranty protection does not ordinarily include damage caused by:
Normal wear and tear
Improper washing or cleaning
Incorrect installation
Self-assembly
Unauthorised repair
Improper relocation
Accidents
Pets or sharp objects
Moisture, fire or excessive sunlight
Commercial misuse
Failure to follow care instructions
Warranty remedies may include inspection, repair, replacement of an affected part or another appropriate solution.
25. Product Care
Customers must follow the care, washing, maintenance, installation and usage instructions supplied with the product or displayed on the website.
Damage caused by failure to follow reasonable product-care instructions may not qualify as a manufacturing defect.
26. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable because of:
Maintenance
Updates
Hosting interruptions
Security issues
Technical failures
Events outside our control
We may change, suspend or discontinue a website feature where reasonably necessary.
Confirmed customer orders will continue to be handled according to the applicable order terms and law.
27. Permitted Use
You may use the website only for lawful personal or business purchasing purposes.
You must not:
Use the website for fraudulent or unlawful activity
Attempt unauthorised access to accounts or systems
Introduce viruses or harmful code
Interfere with website security or operation
Scrape or copy website data without permission
Misrepresent your identity
Submit false orders or payment information
Abuse promotions or refund processes
Reproduce website content for commercial use without permission
Infringe intellectual-property rights
Post unlawful, threatening or misleading content
We may restrict access where these conditions are violated.
28. Intellectual Property
All website content owned by or licensed to Arsi Studio is protected by applicable intellectual-property laws.
This may include:
Brand names
Logos
Product photographs
Designs
Product descriptions
Graphics
Videos
Website layout
Text
Catalogues
Marketing material
Website content may not be copied, reproduced, modified, distributed or commercially used without prior written permission from Arsi Studio.
Customers may share product links or website content for personal and non-commercial purposes, provided the content is not altered or misrepresented.
29. Customer Reviews and Submitted Content
Where customers submit reviews, photographs, feedback or other content, they confirm that:
The content is genuine
They have the right to submit it
It does not infringe another person’s rights
It is not unlawful, abusive, defamatory or misleading
It does not contain malicious code or unauthorised advertising
The customer grants Arsi Studio permission to display, reproduce and use submitted content for operating, promoting and improving the business, unless otherwise agreed.
We may remove submitted content that violates these terms or applicable law.
30. Third-Party Services
The website may use or link to third-party services, including:
Payment gateways
Courier partners
WhatsApp
Analytics providers
Advertising platforms
Social-media websites
External websites
Third-party services may be governed by their own terms and privacy policies.
Arsi Studio is not responsible for the independent content, security or practices of third-party websites, except to the extent responsibility cannot legally be excluded.
31. Privacy
Personal information is collected and processed according to our Privacy Policy.
By using the website or placing an order, you acknowledge that customer information may be shared with payment, courier, technology and communication providers where reasonably necessary to complete the transaction and provide the requested services.
32. Disclaimers
We make reasonable efforts to provide accurate information and supply products according to their descriptions.
Except for warranties expressly provided and rights that cannot be excluded under law:
Website availability is not guaranteed to be uninterrupted
Product images are illustrative and may display minor colour differences
Delivery and production dates are estimates unless expressly guaranteed
Minor handcrafted or material variations may occur
Product suitability depends partly on customer measurements, use and installation conditions
Nothing in these terms excludes liability for fraud, wilful misconduct, defective products or other liability that cannot legally be excluded.
33. Limitation of Liability
To the maximum extent permitted by applicable law, Arsi Studio will not be liable for indirect or consequential loss caused by:
Website interruption
Customer measurement errors
Incorrect product selections
Unauthorised installation
Improper use or maintenance
Delivery-access restrictions
Third-party service interruptions
Events outside our reasonable control
Where liability can lawfully be limited, Arsi Studio’s liability relating to a product order will ordinarily not exceed the amount paid for the affected product.
This limitation does not restrict any mandatory consumer remedy or liability that cannot be excluded under applicable law.
34. Customer Responsibility and Indemnity
You are responsible for losses caused by your fraudulent, unlawful or unauthorised use of the website.
To the extent permitted by law, you agree to compensate Arsi Studio for direct losses, claims or expenses resulting from:
Fraudulent activity
Deliberate misuse of the website
Infringement of third-party rights
False information knowingly supplied by you
A material breach of these terms
This clause does not apply to losses caused by Arsi Studio’s own negligence, breach or unlawful conduct.
35. Force Majeure
Arsi Studio will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:
Natural disasters
Floods or fires
Epidemics
Government restrictions
Strikes
Transport shutdowns
Civil disturbance
War
Material shortages
Major courier disruption
Power, internet or system failures
We will make reasonable efforts to inform affected customers and resume performance when reasonably possible.
36. Suspension or Termination
We may suspend or terminate access to the website where a user:
Violates these terms
Engages in fraudulent activity
Misuses payment or refund systems
Threatens website security
Repeatedly places false or refused orders
Uses the website unlawfully
Termination of website access will not affect rights or obligations relating to orders already accepted, payments already made or disputes already raised.
37. Changes to These Terms
Arsi Studio may update these Terms of Service to reflect changes in:
Products
Business practices
Website functionality
Payment methods
Delivery arrangements
Policies
Applicable law
The updated version will be published on the website with a revised Last Updated date.
Changes will not ordinarily alter confirmed orders retrospectively unless required by law or agreed with the customer.
38. Severability
If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply.
The invalid provision will be interpreted or limited only to the extent necessary to make it lawful and enforceable.
39. No Waiver
Failure by Arsi Studio to enforce a provision immediately does not mean that the right to enforce it later has been waived.
Any waiver must be confirmed in writing by an authorised representative of Arsi Studio.
40. Assignment
Customers may not transfer their rights or obligations under an order without prior written approval from Arsi Studio.
Arsi Studio may transfer business-related rights or obligations as part of a lawful restructuring, merger or transfer of business, provided customer rights are not materially reduced.
41. Entire Agreement
These Terms of Service, together with the applicable product page, order confirmation, invoice and related website policies, form the agreement relating to your website use and purchase.
Any special product or customisation commitment must be recorded in writing through the website, quotation, invoice, email or official WhatsApp communication.
42. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of India.
Subject to mandatory consumer rights and the jurisdiction available under applicable consumer law, disputes relating to these terms or an order will be subject to the competent courts and authorities having jurisdiction in Indore, Madhya Pradesh.
Before initiating formal proceedings, customers are encouraged to contact the Grievance Officer so that the matter can be reviewed and resolved.
Nothing in this section prevents a customer from approaching a consumer commission or another authority having lawful jurisdiction.
43. Grievance Redressal
For order complaints, website concerns, returns, refunds, privacy requests or other grievances, contact:
Business Name: Arsi Studio
Legal Entity: Rajal Emporium Private Limited
Grievance Officer: Arpal Chhipani
Email: contact@arsistudio.com
Telephone/WhatsApp: +91 89891 24232
Postal Address: 251, Usha Nagar Extension, Opposite Ranjeet Hanuman Mandir, Indore, Madhya Pradesh 452009, India
Please provide:
Your full name
Registered contact details
Order number, where applicable
Description of the complaint
Relevant photographs, videos or documents
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month from the date of receipt, subject to the nature and complexity of the complaint.
44. Statutory Rights
Nothing in these Terms of Service is intended to remove, restrict or override any non-waivable rights or remedies available to customers under applicable Indian law.