SHIPPING AND DELIVERY POLICY
Effective Date: 5 August 2026
Last Updated: 5 August 2026
This Shipping and Delivery Policy applies to orders placed through arsistudio.com, operated by Rajal Emporium Private Limited under the brand name Arsi Studio.
This policy explains our shipping charges, order-processing timelines, delivery procedures and the responsibilities of customers when receiving an order.
1. Shipping Coverage
Arsi Studio delivers products to serviceable postal codes across India.
Delivery availability depends on:
Customer location
Courier or logistics partner serviceability
Product size and weight
Availability of suitable transportation
Local delivery restrictions
Accessibility of the delivery premises
If an address is not serviceable, we may contact the customer to arrange an alternative delivery option or cancel and refund the order.
2. Shipping Charges
Prepaid Orders
We offer free standard shipping on prepaid orders within India, unless a special delivery or handling charge is clearly mentioned on the product page or communicated before order confirmation.
Cash on Delivery Orders
A flat shipping and handling charge of ₹300 applies to Cash on Delivery orders.
Cash on Delivery availability depends on:
Customer location
Order value
Product category
Courier serviceability
Previous order history
Product size and weight
Cash on Delivery may not be available for customised, made-to-order, oversized or high-value products.
The ₹300 Cash on Delivery charge is generally non-refundable once the order has been dispatched, except where the order is cancelled by Arsi Studio or a refund is required under applicable law.
3. Order Processing
Ready-to-ship and standard products are generally processed and dispatched within 1 to 3 business days after successful payment confirmation or Cash on Delivery order verification.
Orders placed on Sundays, public holidays or outside normal business hours will be processed on the next working day.
Processing may take longer during:
Festivals
Promotional sales
High-demand periods
Public holidays
Stock verification
Operational disruptions
Unexpected order volumes
Customers will be informed where a substantial processing delay is expected.
4. Estimated Delivery Timeline
Standard products are generally delivered within 3 to 7 business days after dispatch.
Delivery may take longer for:
Remote or difficult-to-service locations
Heavy or oversized products
Furniture
Customised products
Made-to-order products
Bulk orders
Locations requiring specialised transport
Business days do not ordinarily include Sundays and public holidays.
All delivery timelines are estimates and may vary depending on courier operations, product availability and customer location.
5. Made-to-Order and Customised Products
Made-to-order products, including customised sofas and furniture, are manufactured according to the customer’s selected size, fabric, finish, configuration or other specifications.
The production and delivery timeline for a made-to-order product may be mentioned on:
The product page
Order confirmation
Quotation
Invoice
Email or WhatsApp communication
The delivery timeline begins after:
The order is confirmed
Required payment is received
Product specifications are finalised
Fabric, finish and customisation selections are approved
The standard 3-to-7-business-day delivery timeline does not apply to made-to-order or customised products unless specifically confirmed by Arsi Studio.
Once production begins, delays may occasionally occur because of material availability, production requirements, quality checks or specialised transportation. Customers will be informed of significant changes to the expected delivery schedule.
6. Order Confirmation and Tracking
Customers may receive order confirmation through:
Email
SMS
WhatsApp
Their Arsi Studio customer account
Once an order is dispatched, tracking information may be shared through email, SMS or WhatsApp.
Tracking information can take up to 24 hours after dispatch to become active on the courier partner’s website.
Tracking may not be available in the same format for large furniture or products delivered through specialised transport services. In such cases, delivery updates may be communicated directly by Arsi Studio or its logistics partner.
7. Correct Delivery Information
Customers must provide complete and accurate shipping information, including:
Recipient’s full name
House, flat or building number
Street and locality
City and state
Correct postal code
Active mobile number
Nearby landmark, where required
Arsi Studio will not be responsible for delays, failed deliveries or additional charges caused by incorrect, incomplete or outdated delivery information provided by the customer.
Customers should contact us immediately if an address correction is required.
Once an order has been processed or dispatched, changing the delivery address may not be possible.
8. Delivery Communication
Customers should keep their registered mobile number active and respond to calls or messages from Arsi Studio and its courier or logistics partners.
The courier partner may contact the customer to:
Confirm the delivery address
Verify availability
Obtain directions
Schedule furniture delivery
Coordinate installation
Complete delivery verification
Failure to respond may delay delivery or cause the shipment to be returned.
9. Delivery Attempts
Courier partners may make one or more delivery attempts according to their operational policies.
If delivery cannot be completed because the customer:
Is unavailable
Refuses the shipment
Provides an incorrect address
Provides an incorrect postal code
Cannot be contacted
Does not arrange access to the premises
the shipment may be returned to Arsi Studio.
Additional shipping charges may apply if the customer requests re-dispatch.
10. Return-to-Origin Shipments
An order may be returned to Arsi Studio as Return to Origin due to:
Incorrect or incomplete delivery information
Repeated failed delivery attempts
Customer unavailability
Refusal to accept delivery
Unreachable contact number
Restricted access to the delivery premises
Courier serviceability issues
For prepaid orders returned because of customer-related reasons, applicable forward and return shipping expenses may be deducted from the refund.
For Cash on Delivery orders, repeated refusal or failed delivery may result in restrictions on future Cash on Delivery purchases.
Customised or made-to-order products returned because the customer refused delivery or was unavailable may not be eligible for cancellation or refund.
11. Furniture and Oversized Product Delivery
Sofas, furniture and other oversized products may require specialised delivery arrangements.
Before placing an order, customers must confirm that the product can safely pass through:
Main entrances
Doorways
Staircases
Corridors
Lifts
Balconies
Building access points
Customers are responsible for providing accurate access information and obtaining any required society, building or security permissions.
Additional labour, lifting equipment, rope lifting, crane service or special handling is not included unless expressly confirmed by Arsi Studio.
If standard access is unavailable, any additional delivery arrangement and its cost must be agreed upon separately.
Arsi Studio will not be responsible where a product cannot be moved into the premises because of restricted access, insufficient space or incorrect measurements provided by the customer.
12. Furniture Assembly and Installation
Where professional assembly or installation is required, customers must not independently unbox, assemble, alter or install the product.
Assembly should be carried out only by:
An Arsi Studio installation representative
An authorised installation partner
A professional specifically approved by Arsi Studio
Damage caused by self-assembly, unauthorised installation, improper handling, relocation or alteration may affect return, repair, replacement and warranty eligibility.
Customers must provide a safe and accessible installation area before the installation team arrives.
13. Inspection at Delivery
Customers should inspect the external packaging when receiving an order.
If the package appears:
Torn
Crushed
Wet
Opened
Tampered with
Severely damaged
the customer should photograph the package before opening it and immediately inform Arsi Studio.
For standard courier products, recording a clear and continuous unboxing video is strongly recommended.
For furniture requiring authorised installation, customers should not remove protective packaging or assemble the product before the authorised installation or inspection process.
An unboxing video helps us investigate damage, shortage or incorrect-product claims but does not restrict any statutory rights available to the customer.
14. Damaged, Missing or Incorrect Products
For standard products, including bedding and curtains, damaged, missing or incorrect-product complaints should be reported within 48 hours of delivery.
For sofas, furniture and made-to-order products, visible transit damage or manufacturing defects should be reported within 7 calendar days of delivery.
Customers should provide:
Order number
Registered name and contact number
Photographs of the outer packaging
Photograph of the courier or shipping label
Clear photographs or videos of the issue
Unboxing video, where available
Installation report, where applicable
Eligible complaints will be handled according to the applicable Return, Exchange, Refund and Warranty Policies.
15. Delivery Delays
Delivery may be delayed because of circumstances outside Arsi Studio’s reasonable control, including:
Weather conditions
Floods or natural disasters
Public holidays
Strikes or transport disruptions
Government restrictions
Road closures
Courier network delays
Vehicle breakdowns
Remote-location serviceability
Incorrect customer information
High order volumes
Material or production delays for made-to-order products
A shipment delay does not automatically qualify an order for cancellation or compensation once the order has been dispatched or production has started.
Arsi Studio will make reasonable efforts to coordinate with the courier or logistics partner and provide available updates.
16. Lost Shipments
A shipment will be treated as lost only after the courier or logistics partner completes its investigation and confirms that the shipment cannot be located or delivered.
If a prepaid standard-product shipment is confirmed as lost, Arsi Studio may provide:
A replacement, subject to product availability; or
A refund to the original payment method
For customised or made-to-order products, the available resolution will be communicated after reviewing the circumstances, production status and product availability.
17. Order Cancellation Before Dispatch
Ready-to-ship products may be cancelled only before they are processed, packed or dispatched.
A cancellation request cannot be guaranteed after the product has entered the packing or dispatch process.
Made-to-order and customised products cannot ordinarily be cancelled, modified or changed after the order is confirmed and production has started.
Cancellation terms for made-to-order sofas and furniture are governed by the applicable product-page terms and the Return, Exchange and Refund Policy.
18. Delivery Refusal
Customers should not refuse delivery because of a change of mind, personal preference or an avoidable availability issue.
If an apparently correct order arrives with damaged external packaging, the customer should document the condition and contact Arsi Studio for guidance.
Unauthorised refusal of delivery may result in:
Forward shipping deductions
Return shipping deductions
Re-dispatch charges
Cancellation restrictions
Cash on Delivery restrictions
These deductions will not apply where refusal was reasonably necessary because the shipment was incorrect, unsafe to accept or materially damaged.
19. Partial Shipments
Orders containing multiple products may occasionally be delivered in separate shipments.
Customers may receive:
Separate tracking numbers
Products on different delivery dates
Products through different courier partners
No additional standard shipping charge will be applied merely because Arsi Studio divides an order into multiple shipments.
20. International Shipping
Arsi Studio does not currently offer standard international shipping through the website unless specifically confirmed by our team.
International customers should contact Arsi Studio before placing an order.
Where international delivery is accepted, the customer may be responsible for:
International shipping charges
Customs duties
Import taxes
Clearance charges
Local delivery fees
Other charges imposed by the destination country
21. Force Majeure
Arsi Studio will not be liable for delays or failure to deliver caused by events beyond its reasonable control, including natural disasters, epidemics, government restrictions, transport shutdowns, civil disturbances, war, fire, flood, strikes or major courier disruptions.
Where possible, customers will be informed of material delays caused by such events.
22. Contact Information
For shipping, tracking or delivery assistance, contact:
Business Name: Arsi Studio
Legal Entity: Rajal Emporium Private Limited
Contact Person: Arpal Chhipani
Email: contact@arsistudio.com
Telephone/WhatsApp: +91 89891 24232
Postal Address: 251, Usha Nagar Extension, Opposite Ranjeet Hanuman Mandir, Indore, Madhya Pradesh 452009, India
Please include your order number and registered contact number when contacting us.
23. Changes to This Policy
Arsi Studio may update this Shipping and Delivery Policy to reflect changes in courier services, shipping charges, delivery coverage, products, operational practices or legal requirements.
The updated policy will be published on arsistudio.com with a revised “Last Updated” date.
24. Applicable Consumer Rights
Nothing in this Shipping and Delivery Policy is intended to limit any rights or remedies available to customers under applicable Indian consumer law.