RETURN, EXCHANGE AND REFUND POLICY

Effective Date: 5 August 2026
Last Updated: 5 August 2026

This Return, Exchange and Refund Policy applies to purchases made through arsistudio.com, operated by Rajal Emporium Private Limited under the brand name Arsi Studio.

Please read this policy carefully before placing an order.

1. Return Period

Eligible standard and ready-to-ship products may be returned or exchanged within 7 calendar days from the date of delivery.

A return request must be submitted within this period. Submitting a request does not automatically approve the return. All requests are reviewed according to the product category, reason for return and condition of the product.

2. Conditions for an Eligible Return

To qualify for a preference-based return or exchange, the product must be:

Unused
Unwashed
Uninstalled
Unaltered
Clean and free from stains, odours or pet hair
Undamaged after delivery
Complete with all supplied parts and accessories
Returned with its original labels, tags and invoice
Returned in its original packaging and protective materials
Suitable for resale as a new product

Customers may carefully inspect a product after delivery, but it must not be used, washed, assembled or altered if a return is intended.

Arsi Studio may reject a return if the product does not meet these conditions.

3. Products Eligible for Preference-Based Returns

Subject to the conditions stated in this policy, preference-based returns or exchanges may be accepted for eligible standard and ready-to-ship products, including:

Standard-size bedding
Standard-size curtains
Pillow and cushion covers
Other non-customised home-furnishing products
Ready-to-ship products specifically marked as returnable

The product page may contain additional return conditions for a particular item.

4. Products Not Eligible for Preference-Based Returns

The following products cannot be returned or exchanged because of a change of mind, incorrect customer selection, colour preference or personal preference:

Customised products
Made-to-order products
Made-to-measure curtains
Custom-sized bedding
Customised sofas and furniture
Products manufactured in a customer-selected fabric, finish, size, colour or configuration
Personalised, embroidered or altered products
Fabric cut according to customer instructions
Products marked as final sale or non-returnable
Gift cards, vouchers or promotional credits
Products that have been used, washed, installed or assembled
Products damaged through customer handling
Products returned without required parts, accessories or packaging
Products purchased for commercial use where separate commercial terms apply

These restrictions do not apply when the delivered product is damaged, defective, incorrect or materially different from the confirmed order specifications.

5. Bedding Returns

Eligible standard-size bedding products may be returned or exchanged within 7 calendar days of delivery, provided they remain unused, unwashed, clean, undamaged and complete with their original packaging and labels.

Bedding products will not qualify for a preference-based return if they:

Have been slept on or used
Have been washed, ironed or dry-cleaned
Contain stains, marks, odours or pet hair
Have been altered or damaged
Are missing any part of a set
Were customised or made to a non-standard size

For hygiene and quality-control reasons, Arsi Studio may carefully inspect all returned bedding before approving a refund or exchange.

6. Curtain Returns

Standard-size, non-customised curtains may be eligible for return or exchange within 7 calendar days of delivery, provided they meet all return conditions.

Curtains cannot be returned because of:

Incorrect height or width selected by the customer
Incorrect number of panels selected
Incorrect eyelet, channel or hanging style selected
Customer measurement errors
Minor colour differences caused by lighting or screen settings
Personal colour preference
Incompatibility with the customer’s curtain rod or track

Made-to-measure, altered or customised curtains are not eligible for preference-based returns.

7. Sofa and Furniture Returns

Most Arsi Studio sofas and furniture products are made to order according to the customer’s selected size, fabric, finish, configuration or customisation preferences.

Made-to-order sofas and furniture cannot be cancelled, returned or exchanged because of:

Change of mind
Incorrect size selected by the customer
Incorrect fabric, colour or finish selected
Incorrect measurements provided by the customer
Changes to the customer’s room or interior design
Restricted access at the delivery location
Personal comfort or appearance preference
Customer refusal at the time of delivery

Eligible damage or manufacturing-defect cases will be considered for inspection, repair, replacement of the affected part or replacement of the product.

A refund may be considered where an eligible defect cannot reasonably be repaired or resolved through replacement.

8. Made-to-Order and Customised Products

Once a made-to-order or customised order is confirmed, production may begin immediately.

After confirmation, Arsi Studio may not accept:

Order cancellation
Size modifications
Fabric changes
Colour or finish changes
Configuration changes
Other customisation changes

Customers must carefully review all dimensions, fabrics, finishes, colours and specifications before confirming an order.

A made-to-order product remains eligible for an appropriate remedy if:

It is damaged during delivery
It contains a genuine manufacturing defect
It is materially different from the confirmed specifications
Arsi Studio supplied the wrong product or customisation

9. Ready-to-Ship Products

A ready-to-ship order may be cancelled only before it has been processed, packed or dispatched.

Once dispatched, the customer may request a return or exchange only where the product is eligible under this policy.

Cancellation cannot be guaranteed after warehouse processing has started.

10. Trial-Period Products

A trial period applies only when it is clearly mentioned on the product page, quotation, invoice or order confirmation.

To qualify for a trial-period return, the product must be:

Used only as permitted by the stated trial terms
Clean and free from stains or odours
Undamaged
Unaltered
Complete with all parts and accessories
Retained with its original packaging and protective materials

Products damaged through improper handling, unauthorised assembly, misuse or failure to follow trial conditions will not qualify for return.

Return transportation, dismantling, packaging, handling or inspection charges may apply where disclosed in the applicable trial terms.

11. Damaged, Defective, Missing or Incorrect Products

Please contact Arsi Studio if your order arrives:

Damaged
Defective
Incomplete
With missing components
Different from the product ordered
Materially different from its confirmed specifications
In packaging that appears tampered with

Reporting Period for Standard Products

Delivery-related damage, missing items or incorrect-product complaints for bedding, curtains and other standard products should be reported within 48 hours of delivery.

Reporting Period for Sofas and Furniture

Transit damage and manufacturing-defect complaints relating to sofas, furniture and made-to-order products should be reported within 7 calendar days of delivery.

Notifying us promptly helps us investigate the issue with the courier, installation or production team. These reporting periods do not remove any mandatory rights available under applicable law.

12. Evidence Required for a Complaint

Customers should provide:

Order number
Registered customer name
Registered mobile number or email address
Clear photographs of the complete product
Close-up photographs of the damage or defect
Photographs of the external packaging
Photograph of the courier or shipping label
Video showing the issue, where necessary
Installation report, where applicable
A clear unboxing video, where available

An unboxing video is strongly recommended for damaged, missing and incorrect-product claims because it helps establish the condition of the shipment at delivery.

The absence of an unboxing video will not by itself remove rights available under applicable law. Arsi Studio may assess the complaint using the other available evidence.

13. Furniture Unboxing and Installation

Where a sofa or furniture product requires professional installation, customers must not independently:

Unbox the product
Assemble the product
Install the product
Dismantle the product
Alter or repair the product

Installation must be carried out by Arsi Studio’s authorised installation team, an authorised service partner or a professional specifically approved by Arsi Studio.

Damage caused by self-assembly, unauthorised installation, improper handling, relocation or alteration may not qualify for return, repair, replacement or warranty coverage.

This restriction does not apply to damage or defects that existed before any unauthorised handling and can be reasonably established.

14. Colour, Texture and Material Variations

Product colours may appear slightly different because of:

Screen brightness
Device display settings
Photography lighting
Room lighting
Fabric texture
Dye-lot variation
Pattern placement
Natural wood grain
Handcrafted finishing

Minor differences in colour, weave, texture, pattern positioning, wood grain or handcrafted finishing are not ordinarily treated as manufacturing defects.

If exact colour matching is important, customers should request additional product information or a fabric sample, where available, before ordering.

15. Natural and Acceptable Furniture Variations

The following may occur naturally and will not ordinarily be considered manufacturing defects unless they materially affect normal product use:

Minor fabric shade variation
Small differences in stitching alignment
Natural wood-grain differences
Minor handcrafted finish variation
Initial foam firmness
Normal foam settling after use
Minor dimensional variation within reasonable manufacturing tolerance
Minor wrinkles caused by packaging or transportation

Each complaint will be reviewed according to the product, nature of the variation and its effect on normal use.

16. Incorrect Measurements and Access Restrictions

Customers are responsible for confirming that the selected product dimensions are suitable for the intended space.

For sofas and furniture, customers must ensure the product can pass through:

Main entrances
Doorways
Corridors
Staircases
Lifts
Balconies
Other access points

A product cannot be returned because it does not fit into the customer’s premises where the product matches the confirmed dimensions.

Any special lifting, crane, rope-lifting, dismantling or additional labour costs will be the customer’s responsibility unless otherwise agreed in writing.

17. Return Request Process

To request a return or exchange:

Contact Arsi Studio within the applicable return or complaint period.
Provide your order number and registered contact details.
Clearly explain the reason for the request.
Submit the required photographs, videos and supporting information.
Wait for approval and return instructions from Arsi Studio.
Pack the approved product securely using its original packaging.
Hand over the product to the approved courier or logistics partner.

Products returned without prior approval may be refused or sent back to the customer.

Do not send a return using Cash on Delivery or freight-collect services.

18. Return Pickup

Where return pickup is available, Arsi Studio may arrange collection through a courier or logistics partner.

Return pickup depends on:

Customer location
Courier serviceability
Product dimensions and weight
Product category
Availability of suitable packaging
Reason for return

Where pickup is not available, the customer may be asked to ship the approved return using a trackable courier service.

Customers must not independently return large furniture without written return instructions from Arsi Studio.

19. Return Shipping Charges

Arsi Studio will bear reasonable return shipping costs when:

An incorrect product was delivered
The product arrived damaged
A verified manufacturing defect exists
The product materially differs from the confirmed order

For an approved preference-based return or exchange, the customer may be responsible for:

Reverse shipping charges
Packaging expenses
Handling charges
Furniture pickup or transportation charges
Reinstallation or dismantling charges

Applicable deductions or charges will be communicated before the return is approved.

20. Product Inspection

Every returned product is inspected after it reaches Arsi Studio or an authorised inspection location.

A refund or exchange may be refused if the product:

Has been used or washed
Has been assembled or installed without authorisation
Is stained, torn, scratched or damaged
Has been altered or repaired
Is missing parts, accessories, labels or packaging
Is different from the product originally delivered
Was damaged during return shipping due to inadequate packaging
Does not meet the return conditions stated in this policy

If the condition of the returned product has reduced because of customer handling beyond reasonable inspection, an appropriate deduction may be made where legally permitted.

21. Available Resolutions

After inspection, an eligible complaint may be resolved through one or more of the following:

Repair of the product
Replacement of an affected component
Replacement of the complete product
Exchange for another eligible product
Store credit
Partial refund
Full refund

The appropriate resolution will depend on:

Nature and extent of the issue
Product category
Repair feasibility
Replacement availability
Product condition
Applicable warranty terms
Customer rights under applicable law

For furniture, repair or replacement may be offered before a refund where this provides a reasonable and complete resolution.

22. Exchanges

Approved exchanges are subject to product availability.

If the replacement product costs more, the customer must pay the price difference.

If the replacement product costs less, the difference may be refunded or issued as store credit after applicable deductions.

Where the requested replacement is unavailable, Arsi Studio may offer another product, store credit or a refund.

A preference-based product may ordinarily be exchanged only once.

23. Refund Approval

The customer will be informed after the returned product or complaint has been inspected.

An approved refund will generally be initiated within 5 to 7 business days after inspection and approval.

The time required for the amount to appear in the customer’s account depends on the bank, card issuer, UPI provider or payment gateway.

24. Refund Method

Refunds for prepaid orders will normally be made to the original payment method.

Refunds for Cash on Delivery orders may be processed through:

Bank transfer
UPI
Another electronic payment method agreed with the customer

Customers must provide complete and accurate refund details.

Cash refunds will not be issued through courier or installation personnel.

25. Refund Amount and Deductions

An approved refund may include the amount paid for the eligible returned product.

The following amounts may be deducted where applicable:

Reverse shipping charges for preference-based returns
Furniture pickup or transportation expenses
Additional or express-delivery charges
Cash on Delivery charges
Handling or repackaging charges
Diminished value caused by customer handling
Value of missing parts or accessories
Discounts that no longer apply after a partial return
Promotional benefits linked to a minimum order value

No return-shipping deduction will ordinarily apply where Arsi Studio supplied an incorrect, damaged or genuinely defective product.

The ₹300 Cash on Delivery shipping and handling charge is generally non-refundable after dispatch, except where the order is cancelled by Arsi Studio or a refund is required under applicable law.

26. Partial Returns and Bundle Products

Where an order contains multiple products, customers may request a return for only the eligible affected product.

If a returned product was purchased as part of a bundle, set or promotional offer:

The complete set may need to be returned
The refund may be recalculated based on the items retained
The original discount may no longer apply
Missing components may reduce or prevent the refund

Individual pieces from bedding sets, sofa sets or coordinated bundles cannot ordinarily be returned separately unless approved by Arsi Studio.

27. Partial Refunds

A partial refund may be offered where:

Only one component of a product is affected
A minor issue does not prevent normal product use
The customer chooses to keep a product with a verified minor defect
Packaging or accessories are missing
The product’s value has been reduced through customer handling

Any partial-refund proposal will be communicated to the customer before it is processed.

28. Order Cancellation

Ready-to-Ship Products

A ready-to-ship order may be cancelled only before it has been processed, packed or dispatched.

Cancellation cannot be guaranteed once fulfilment has started.

Made-to-Order Products

Made-to-order, customised and made-to-measure products cannot ordinarily be cancelled after order confirmation and commencement of production.

This includes sofas, furniture, custom curtains and products manufactured according to customer-selected specifications.

Cancellation by Arsi Studio

Arsi Studio may cancel an order because of:

Product or material unavailability
Payment failure
Pricing or website error
Delivery unserviceability
Suspected fraudulent activity
Inability to fulfil the confirmed specifications
Events outside reasonable control

Where Arsi Studio cancels a prepaid order, the amount received for the cancelled product will be refunded.

29. Return-to-Origin and Refused Orders

If an order is returned because the customer:

Refused delivery
Was repeatedly unavailable
Supplied an incorrect address
Supplied an incorrect postal code or contact number
Did not respond to delivery communications
Failed to arrange suitable access

applicable forward and return shipping charges may be deducted from the refund.

Made-to-order or customised products refused at delivery may not qualify for cancellation or refund.

30. Failed Payments

If payment is deducted but an order is not successfully created, customers should contact Arsi Studio with the transaction reference number.

After verification, the amount may be:

Automatically reversed by the payment provider; or
Refunded by Arsi Studio if the payment was successfully received

Payment-gateway and banking timelines may vary.

31. Sale and Promotional Products

Products purchased during a sale remain eligible for remedies where they are damaged, defective, incorrect or materially different from their description.

Preference-based returns for sale products will be accepted only where the product page or promotional terms allow them.

Products clearly marked as final sale or non-returnable cannot be returned because of a change of mind.

32. Warranty Claims

Warranty claims are governed by the applicable product Warranty Policy.

A warranty claim does not automatically qualify for a full product return or refund.

Depending on the warranty terms and nature of the issue, Arsi Studio may offer:

Inspection
Repair
Replacement of an affected part
Technical correction
Another appropriate remedy

Damage caused by normal wear and tear, misuse, improper care, unauthorised repair or unauthorised assembly is not ordinarily treated as a manufacturing defect.

33. Abuse of the Return Process

Arsi Studio may reject a return request or restrict future return privileges where there is reasonable evidence of:

False damage claims
Product substitution
Intentional product damage
Repeated misuse of preference-based returns
Returning used products as unused
Tampering with labels or packaging
Fraudulent payment or refund activity

This section will be applied fairly and will not restrict genuine consumer complaints or statutory rights.

34. Grievance Redressal

For return, exchange, refund, cancellation or product-related complaints, contact:

Business Name: Arsi Studio
Legal Entity: Rajal Emporium Private Limited
Grievance Officer: Arpal Chhipani
Email: contact@arsistudio.com
Telephone/WhatsApp: +91 89891 24232
Postal Address: 251, Usha Nagar Extension, Opposite Ranjeet Hanuman Mandir, Indore, Madhya Pradesh 452009, India

Please provide:

Full name
Registered mobile number or email address
Order number
Reason for the request
Relevant photographs, videos or documents

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month from the date of receipt, subject to the nature and complexity of the complaint.

35. Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or override any non-waivable rights or remedies available under applicable Indian consumer law.

Where any term of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

36. Changes to This Policy

Arsi Studio may update this Return, Exchange and Refund Policy to reflect changes in products, business practices, courier arrangements, payment processes or legal requirements.

The updated version will be published on arsistudio.com with a revised Last Updated date.